Welcome to Teraxo Adhesives. These Terms and Conditions ("Terms") govern your access to our business communications, website (if applicable), and all purchases of our adhesive products ("Products"). By contacting us, placing an order, or using our Products, you ("Customer," "you") agree to be bound by these Terms.

These Terms constitute a legally binding agreement between you and Teraxo Adhesives ("we," "us," or "our"). If you are acting on behalf of a company, you represent that you have the authority to bind that entity.

2.1. The Products, including FX40, R40, W40, Wood Bond, Elite40, F40, G40, AS40, and Glue Stick, are described on our technical datasheets, packaging, and marketing materials. We reserve the right to update formulations, packaging, or specifications to improve performance while maintaining core functionality.

2.2. Shelf life estimates (ranging from 35 days to 12 months depending on product) are based on proper storage conditions: cool, dry place, tightly sealed, away from direct sunlight and heat sources. Products used beyond their shelf life may exhibit reduced performance.

2.3. Cure times specified (1-15 seconds depending on product) are approximate and can vary based on substrate materials, ambient temperature, humidity, application thickness, and use of AS40 Activator Spray.

3.1. All orders are subject to acceptance and product availability. We reserve the right to refuse or limit any order.

3.2. Prices are quoted in Indian Rupees (₹) and are exclusive of GST, shipping, and other applicable taxes unless otherwise stated. We reserve the right to adjust prices due to changes in raw material costs, market conditions, or regulatory changes.

3.3. Payment Terms:

• New customers: 100% advance payment may be required for first order
• Established customers: Credit terms may be offered as per separate written agreement
• Large quantity/OEM orders: Special payment schedules may be arranged
• Accepted payment methods: Bank transfer, UPI, and other approved business payment channels

3.4. Customized OEM/Private Label orders require a minimum order quantity (MOQ) and deposit as specified in the individual OEM agreement.

4.1. Shipping costs and estimated delivery times are provided at checkout or in order confirmation. While we strive to meet delivery estimates, they are not guaranteed and depend on courier partners and destination.

4.2. Risk of loss or damage to Products passes to you upon our delivery to the carrier. You must inspect shipments upon receipt and notify us and the carrier within 48 hours of any visible damage or shortage.

4.3. We are not liable for delays caused by factors beyond our reasonable control including but not limited to: transportation delays, weather, customs, regulatory actions, or force majeure events.

5.1. Teraxo warrants that its Products will conform to their published specifications when stored and used as directed. This warranty is limited to replacement of defective Products or refund of purchase price at our discretion.

5.2. This warranty does not cover:

• Products used beyond their shelf life
• Improper storage or handling
• Use contrary to instructions or for unintended applications
• Failure due to substrate incompatibility or contamination
• Normal wear and tear or cosmetic issues not affecting performance

5.3. Limitation of Liability: To the maximum extent permitted by law, Teraxo's total liability for any claim related to these Terms or Products is limited to the purchase price paid for the specific Product giving rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages.

5.4. Products are industrial chemicals intended for professional use. You assume all risk and responsibility for determining the suitability of Products for your specific application, including testing on sample materials before full-scale use.

6.1. Teraxo provides OEM (Original Equipment Manufacturing) and Private Label services where Products are manufactured and packaged under your brand name with no Teraxo branding visible.

6.2. OEM arrangements require a separate written agreement specifying:

• Minimum Order Quantities (MOQs)
• Custom formulation requirements (if any)
• Packaging specifications and branding guidelines
• Pricing, payment terms, and delivery schedules
• Confidentiality and intellectual property provisions

6.3. Lead times for OEM orders are typically longer than standard products due to custom formulation, labeling, and production scheduling requirements.

6.4. Teraxo retains all intellectual property rights to its base formulations, manufacturing processes, and know-how. OEM customers own rights to their specific brand names, logos, and label designs provided for the project.

7.1. Governing Law: These Terms are governed by Indian law, specifically the laws of the state where Teraxo's principal place of business is located.

7.2. Dispute Resolution: Any disputes shall first attempt to be resolved through good-faith negotiation. If unresolved, parties may pursue mediation or legal action in courts having jurisdiction over Teraxo's principal place of business.

7.3. Changes to Terms: We may update these Terms periodically. Continued use of Products after changes constitutes acceptance of updated Terms.

7.4. Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.

7.5. Entire Agreement: These Terms, along with any product-specific documentation and OEM agreements, constitute the entire agreement between parties regarding the Products.

7.6. Contact Information: For questions about these Terms or Teraxo Products, contact:

• Email: business@teraxo.co.in
• WhatsApp Business: As provided on current marketing materials
• Website: teraxo.co.in (if applicable)