Teraxo Adhesives ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in connection with your access to and use of our products, services, and business communications.

This policy applies to all information collected through our business operations, including when you:

• Contact us for product inquiries or technical support
• Place orders for our adhesive products
• Visit our website or interact with our digital presence
• Engage with us for OEM/private label services
• Communicate with us via email, phone, WhatsApp, or other channels

2.1. Business Information: When you engage with us as a business customer, we may collect:

• Company name, address, and contact details
• GST number and other business registration information
• Industry type and application requirements
• Purchase history and order patterns
• Technical specifications and requirements for OEM services

2.2. Contact Person Information: For business communications, we collect:

• Name, job title, and department
• Business email address and phone number
• Communication preferences and history

2.3. Technical & Usage Information: When you interact with our digital platforms:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Download history of technical documents or datasheets

3.1. Business Operations: We use your information to:

• Process orders, shipments, and payments
• Provide product information, technical support, and safety guidance
• Manage OEM/private label manufacturing projects
• Send order confirmations, invoices, and shipping notifications
• Maintain business records as required by law

3.2. Communication & Support:

• Respond to inquiries and provide customer support
• Share product updates, safety information, and industry insights
• Send technical datasheets, application guides, and safety data sheets
• Coordinate deliveries and address shipping concerns

3.3. Business Development: With your consent where required:

• Share information about new products or formulations
• Invite to industry events or training sessions
• Request feedback to improve products and services

3.4. Legal & Compliance:

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, or safety, and that of others
• Prevent fraudulent transactions and ensure payment security

4.1. Service Providers: We may share information with trusted third parties who assist us in operating our business, such as:

• Shipping and logistics partners for order delivery
• Payment processors for transaction processing
• IT service providers for website and system maintenance
• Professional advisors (lawyers, accountants, etc.)

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2. Legal Requirements: We may disclose information when required by law, such as:

• To comply with legal processes or government requests
• To enforce our agreements, terms, and policies
• To protect the rights, property, or safety of Teraxo, our customers, or others

4.3. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new owner.

4.4. OEM Partners: For OEM/private label arrangements, necessary business information may be shared as outlined in specific OEM agreements.

5.1. Security Measures: We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers and encrypted communications
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and confidentiality

5.2. Data Retention: We retain your information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business continuity and records

Typical retention periods are 5-7 years for business transaction records, as required by Indian business laws and tax regulations.

5.3. Data Breach Response: In the unlikely event of a data breach that affects your information, we will:

• Take immediate steps to contain and address the breach
• Notify affected parties as required by applicable laws
• Implement measures to prevent future breaches

6.1. Access & Correction: You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate or incomplete information
• Request details about how we process your information

6.2. Marketing Preferences: You can:

• Opt-out of marketing communications at any time
• Update your communication preferences
• Choose how you want to receive business communications

6.3. Data Portability & Deletion: Subject to legal requirements, you may:

• Request a copy of your information in a structured format
• Request deletion of your information, unless we are required to retain it

6.4. How to Exercise Your Rights: To exercise any of these rights, please contact us using the details in Section 7. We may need to verify your identity before processing certain requests, especially for business information.

7.1. Changes to This Policy: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

7.2. Notification of Changes: For material changes, we will notify you through appropriate channels, such as email or prominent notice on our website. We encourage you to review this policy periodically.

7.3. Contact Information: If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Data Protection Officer: business@teraxo.co.in
• Phone: As provided on current marketing materials
• Address: Teraxo Industries, Bangalore, Karnataka, India

7.4. Complaints: If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority in India.