Teraxo Adhesives delivers high-performance industrial bonding solutions for footwear, signage, woodworking, interiors, automotive, PVC fabrication, and creative industries. Our instant adhesives are engineered for fast curing, strong bonding, and reliable performance across multiple applications.

Follow Teraxo

Privacy Policy

At Teraxo Adhesives, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us.

Important Privacy Notice

This Privacy Policy applies to both B2B customers and any personal information collected through our business operations. We do not sell your personal information to third parties.

1. Introduction & Scope

Teraxo Adhesives ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in connection with your access to and use of our products, services, and business communications.

This policy applies to all information collected through our business operations, including when you:

  • Contact us for product inquiries or technical support
  • Place orders for our adhesive products
  • Visit our website or interact with our digital presence
  • Engage with us for OEM/private label services
  • Communicate with us via email, phone, WhatsApp, or other channels

Note for Business Customers

As an industrial adhesives manufacturer serving primarily B2B clients, we collect both business information (company details, GST numbers, etc.) and limited personal information (contact person details) necessary for business transactions and communications.

2. Information We Collect

2.1. Business Information: When you engage with us as a business customer, we may collect:

  • Company name, address, and contact details
  • GST number and other business registration information
  • Industry type and application requirements
  • Purchase history and order patterns
  • Technical specifications and requirements for OEM services

2.2. Contact Person Information: For business communications, we collect:

  • Name, job title, and department
  • Business email address and phone number
  • Communication preferences and history

2.3. Technical & Usage Information: When you interact with our digital platforms:

  • IP address, browser type, and device information
  • Pages visited, time spent, and navigation patterns
  • Download history of technical documents or datasheets

Limited Personal Data Collection

Teraxo collects minimal personal information necessary for business operations. We do not collect sensitive personal data unless absolutely required for specific purposes (e.g., special shipping requirements), and only with explicit consent.

3. How We Use Your Information

3.1. Business Operations: We use your information to:

  • Process orders, shipments, and payments
  • Provide product information, technical support, and safety guidance
  • Manage OEM/private label manufacturing projects
  • Send order confirmations, invoices, and shipping notifications
  • Maintain business records as required by law

3.2. Communication & Support:

  • Respond to inquiries and provide customer support
  • Share product updates, safety information, and industry insights
  • Send technical datasheets, application guides, and safety data sheets
  • Coordinate deliveries and address shipping concerns

3.3. Business Development: With your consent where required:

  • Share information about new products or formulations
  • Invite to industry events or training sessions
  • Request feedback to improve products and services

3.4. Legal & Compliance:

  • Comply with legal obligations and regulatory requirements
  • Protect our rights, property, or safety, and that of others
  • Prevent fraudulent transactions and ensure payment security

What We Don't Do

We do not use your information for unrelated marketing purposes without consent. We do not sell, rent, or trade your business or personal information to third parties for their marketing purposes.

4. Information Sharing & Disclosure

4.1. Service Providers: We may share information with trusted third parties who assist us in operating our business, such as:

  • Shipping and logistics partners for order delivery
  • Payment processors for transaction processing
  • IT service providers for website and system maintenance
  • Professional advisors (lawyers, accountants, etc.)

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2. Legal Requirements: We may disclose information when required by law, such as:

  • To comply with legal processes or government requests
  • To enforce our agreements, terms, and policies
  • To protect the rights, property, or safety of Teraxo, our customers, or others

4.3. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new owner.

4.4. OEM Partners: For OEM/private label arrangements, necessary business information may be shared as outlined in specific OEM agreements.

International Data Transfers

As an India-based company, we primarily store and process data within India. Any international data transfers (if applicable for specific services) will be done in compliance with applicable data protection laws and with appropriate safeguards in place.

5. Data Security & Retention

5.1. Security Measures: We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure servers and encrypted communications
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Employee training on data protection and confidentiality

5.2. Data Retention: We retain your information only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain business continuity and records

Typical retention periods are 5-7 years for business transaction records, as required by Indian business laws and tax regulations.

5.3. Data Breach Response: In the unlikely event of a data breach that affects your information, we will:

  • Take immediate steps to contain and address the breach
  • Notify affected parties as required by applicable laws
  • Implement measures to prevent future breaches

Your Security Responsibilities

While we take reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take precautions to protect your information, especially when communicating sensitive business details.

6. Your Rights & Choices

6.1. Access & Correction: You have the right to:

  • Request access to the information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request details about how we process your information

6.2. Marketing Preferences: You can:

  • Opt-out of marketing communications at any time
  • Update your communication preferences
  • Choose how you want to receive business communications

6.3. Data Portability & Deletion: Subject to legal requirements, you may:

  • Request a copy of your information in a structured format
  • Request deletion of your information, unless we are required to retain it

6.4. How to Exercise Your Rights: To exercise any of these rights, please contact us using the details in Section 7. We may need to verify your identity before processing certain requests, especially for business information.

Communication Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email. For other communication channels (WhatsApp, SMS, etc.), you can notify us directly. Note that we may still send essential business communications related to orders, safety updates, or legal requirements.

7. Policy Updates & Contact

7.1. Changes to This Policy: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

7.2. Notification of Changes: For material changes, we will notify you through appropriate channels, such as email or prominent notice on our website. We encourage you to review this policy periodically.

7.3. Contact Information: If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

  • Data Protection Officer: business@teraxo.co.in
  • Phone: As provided on current marketing materials
  • Address: Teraxo Industries, Bangalore, Karnataka, India

7.4. Complaints: If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority in India.

Effective Date

This Privacy Policy is effective as of December 11, 2025. By continuing to do business with us or using our services after this date, you acknowledge and agree to this Privacy Policy.